What should an employee do when an unfamiliar operational problem situation occurs? When a problem situation is beyond company's S.O.Ps, does he have the mental stamina and analytical thinking skill to think through it? Does he have the courage to untangle the conflicts and the decisiveness to act upon it? Would he hide and avoid the pressures, "pass the buck", and blame other people? A relevant skill especially in resolving day to day operational problem situations is needed. This is what makes Confluent Learning's ACUMEN, a course on making sound solutions & practical decisions relevant and timely.