Corporate Training Programs
Customer Service
Confluent Learning believes that in every person lives the drive to quest for knowledge, skills, and wisdom. From every organization and every creation the person sees, hears, feels and moves about comes an immense capacity to live a productive and prosperous life.
Show Your S.T.A.R. Quality (Service Team that Achieves Results)
In a survey conducted by SUPEROFFICE, 46% of businesses will prioritize customer experience as the basis in choosing whom they will engage their business with. Only 34% will consider the product, and 20% on the pricing. Decisively, the quality of customer experience has become the value differentiator that determines the attraction and retention of customers.
How can the backroom and frontline teams seamlessly work together to create an excellent customer experience with consistency? This is where Confluent Learning’s Show Your S.T.A.R. QUALITY (STAR Quality) Program comes into play.