We all can write and talk, but just how often do people get into troubles because of miscommunication?
At any time in the workplace, someone could be communicating something that could be misunderstood or by the recipient. Oftentimes, neither the sender nor the receiver has any idea of the adverse consequences of miscommunication until worse things happen.
For the wide variety of communication tasks—informing, disseminating, instructing, presenting, motivating, coaching, counseling, disciplining, training, selling, problem-solving, negotiating, or decision-making—employees must know how to effectively carry out those tasks with Confluent Learning’s “CLARITY”.
WHAT ARE OUR LEARNING GOALS?
- Understand the framework and dynamics of communication in the organization and know how to effectively navigate the communication paths and channels.
- Increase organizational sensitivity and effectiveness in carrying out various tasks involving communications.
- To develop/strengthen the communication culture that would enhance the speed of knowledge and information and the relevant usage of it for decision-making and shared understanding.
WHAT BENEFITS CAN YOU GAIN FROM THE PROGRAM?
- Understand the framework of effective communication, the barriers to achieving shared meanings and common understanding, and ways to overcome those barriers.
- Understand the ethical considerations in the horizontal, vertical, and diagonal directions of communication.
- Know and learn mindfulness in verbal and non-verbal communication modalities.
- Know the roles of sender and receiver to make the communication process effective, efficient, and productive.
- The challenges in the “encoding” process and how to overcome those to come up with contents that connect well with recipients.
- The challenges in the “decoding” process and how to effectively decode the contents.
- Taking the path less travelled: the feedback mechanism and the skills in giving, receiving, and soliciting feedback.
- Know some relevant communication models under different purposes: campaigning for organizational change (Gladwell), campaigning for innovation (Rogers), and reporting for
- Resolving issues of communication in the workplace.
HOW DO WE ATTAIN THE GOAL?
The course will use Confluent Learning’s signature methodology called “c-Learning experience”, bringing a precise blend of dynamic and holistic learning processes in each session.
Telephone: +632 8535-46-54
Mobile: +63 922-854-5218
Email: contact@confluentlearning.com or lois.francisco@confluentlearning.com